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Telecom Conglomerate

About Our Client

Verizon Communications Inc. delivers broadband and other wireless and wireline communications services to mass market, business, government, and wholesale customers. Verizon Wireless operates America’s most reliable wireless network, serving more than 90 million customers nationwide. The sheer size of Verizon’s business is a competitive edge but also one of its greatest challenges when it comes to Enterprise Resource Planning. dotSolved helped Verizon implement an ERP system to overcome deployment complexities, meet its business requirement, and realize business success.

Business Challenges

Verizon created shared services to cater to the needs of all its entities. Verizon also implemented PeopleSoft Financials to meet its business needs. While these initiatives offered various benefits, they also brought challenges that Verizon needed to overcome to realize the benefits and ensure faster ROI.

Significant challenges posed by implementing the new system include:

  • Need for comprehensive assessment and design
  • Amalgamation of disparate business units that resulted from mergers
  • Enabling frictionless and non-disruptive system deployment
  • Future enhancements

Our Solution

Verizon chose dotSolved SMEs in select areas to analyze, design, and implement its PeopleSoft Financials system.

dotSolved and Verizon jointly led the project. dotSolved provided consulting services in various modules including Account Payables, Expenses, Purchasing, and Project. dotSolved also worked on various business unit mergers including mergers with Alltel.

Phase 1 of the project concluded in just 10 months. The next phase was also completed in less than a year. dotSolved continues to work with Verizon, providing subject and technical expertise in various areas.

Value Delivered

  • Developed end to end Demand and Supply Planning processes which resulted into dramatic improvement in the Forecast Accuracy
  • Reduced wastages and rework due to better supply planning
  • Daily accurate supply plan visibility helped planner in prioritization and meeting urgent demands and reducing delays
  • Supply Plan (Work Order) Integration with Manufacturing system (Triggering work order creation) has reduced lead time for execution and given visibility to production orders reducing delays and WIP at the shop floor

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