Property and casualty insurance companies have been adopting mobile-first, self-service provisioning based on flexible rules-based product lines that are aligned to customer needs. The transformation journey is being rapidly traversed. Insurance is being sold online. Claims processes have been speeded up. New risks have materialized like the risk from AI based driverless cars. dotSolved has implemented several key solutions in the insurance market, working with leading carriers to deliver the right solution frameworks, modernization, and business process transformation. Today, we are working with clients in optimizing costs through automation, boosting customer and employee experience through portals, implementing standard products, and stepping up analytics and insight generation. The priority is to get to market faster, decrease overheads overall, and boost process efficiencies. Combine technology and business domain expertise when implementing your digital strategy Business process analysis, documentation, and optimization followed by process reengineering and transformation, workflow design and implementation, and training/change management. Implementation of ERP systems like Oracle EBS and NetSuite. CRM systems integration and customization, particularly with Salesforce. Business process outsourcing for cost-effective and efficient operations. Data-driven insights and analytics to optimize business processes. Reporting and visualization tools for enhanced decision-making. Predictive analytics and forecasting to drive strategic planning. Network, server and storage, and cloud computing and virtualization solutions for infrastructure as code. Agile development methodologies and DevSecOps and continuous integration and deployment. Outsourcing of back office operations through cloud enabled services to cut costs, save time, improve performance, institute standardization. Innovating processes through analytics, AI/ML, and RPA. Intelligent process automation with AI/ML and RPA for automating simple, repetitive tasks as well as complex and knowledge-intensive tasks. Integration of systems for end-to-end hyper automation. Bring in deep industry expertise and insight to deliver transformative change Automate agent onboarding with RPA based bots using intelligent OCR capabilities to accurately capture text and images from several documents. Set up onboarding portal with insight into onboarding process status. Optimize compliance and credentials verification. Build personalized onboarding journey with Salesforce. Tailor underwriting process for a multi-touchpoint, multi-modality underwriter journey based on unique workflows and connecting to core systems. Leverage RPA bots to streamline repetitive underwriting decisions. Automate collection of data from customers and telematics and use data to analyze risk and triage applications by risk level. Automate claims processing, integrating with core systems, automating data management, and unifying data sources. Utilize AI and ML technologies to extract data, identify patterns, and make predictions. Handle routine, repetitive tasks with RPA while using OCR to extract information from documents, with chatbots to lower workload. Infuse AI-based automation into policy management processes to boost efficiency and productivity. Integrate policy data and documentation across disparate databases, information silos, and third party systems to enhance product management, billing and accounting calculations, and eligibility criteria and ratings. Target potential customers based on behaviors to propose policies aligned with user needs. Integrate marketing automation and CRM for flow of leads. Build and test marketing campaigns for efficacy, including upselling and cross-selling of products. Segment prospects into groups, build relationships, and move them to purchase. Optimize sales, service and enhance customer relationships. Uncover actionable insight on policies, premiums, and renewals. Obtain a 360 degree view of each customer through information at hand. Optimize claims management process. Accelerate turnaround of claims and cases. Tailor user experience and accelerate onboarding. Drive technology transformation for
ENABLING HIGH VELOCITY GROWTH
Speed up the transformation, aligned with change
SERVICE AREAS
Business Process Consulting and Advisory
Business Process Automation via Enterprise Applications
Business Process Analytics and Insights
Business Process Infrastructure Services
Business Process Outsourcing infused by Technology
Business Process Hyper Automation
SOLUTION AREAS
That We Impact
Agent onboarding
Underwriting
Claims processing
Insurance policy administration
Insurance marketing
Salesforce Fin. Services Cloud
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