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BPO services infused with technology for

ENABLING HIGH VELOCITY GROWTH

Reinvent processes and operating models with data and automation

Leverage our scalable IT-enabled services to raise cash flow, cost savings, productivity, and revenue. Cutting across functional areas such as Finance and Accounting, HR Operations, Sales Operations and CRM, and Supply Chain Operations, we will help you integrate globally distributed processes and teams and enable high velocity growth.

Our BPO team brings more than a decade of experience across business functions and technology, combining data, process engineering and subject matter expertise, fueled by technology and innovation.

A PROCESS FIRST APPROACH

Integrating systems and applications

Go beyond cost reduction, increase business focus, and boost value of internal resources

SPEAK WITH AN EXPERT

FULL SUITE OF BPO SERVICES

Financial Processes

Procure To Pay (PTP)

Our Procure-to-Pay BPO services span across accounts payable processes – scanning, invoice processing (PO / Non PO), handling vendor queries, master data management, travel and expense reports processing, and payments.

Record To Report (RTR)

Preparing and reporting overall accounts from processing transactions to the closing cycle and consolidation to reporting, reconciliation, and journal entries. Full financial reviews, controls, and compliance are digitally implemented.

Order To Cash (OTC)

Automate manual O2C processes and accelerate payment by managing orders, billing and collections for healthy cash flow. Services include receipt and invoicing automation, invoice delivery, and prepayment.

Contract Management

Manage contracting from solicitation to creation, negotiation, administration, maintenance, and support, raising compliance and lowering cycle times across the contract management system and database.

Non Financial Processes

Supply Chain Mgt.

Services include Master Data Management processes, design, planning and optimization of network, locations, routes, modes, order management and logistics management, and delivering insights across the value chain.

HR Operations

Manage taxes and payroll including employee salaries, benefits, and documentation. Handle recruitment activities and training of new hires. Take on HR delivery from benefits administration to compliance.

Sourcing & Procurement

Category management, strategic sourcing, spend analysis, and accounts payable, within procurement and between procurement, finance, SCM, other areas. Includes data management and AI-driven analytics.

Customer Service

Handle customer queries via email, chat, phone, social media, other channels, solving concerns through live chat, chatbots, co-browsing. Improve first contact resolution, reduce touchpoints, and boost CSAT scores.

End to End BPO Methodology

Structured approach to Service Delivery

Due Diligence

Establish transparency and trust from people, processes, and technology including compliance, risk management, internal controls, and technology maturity.

Transition

Translate solution into measured tasks that implement people, processes and technology to deliver operational services. Assess risk and manage change.

Stabilization

Execute each process as documented. Make revisions to documentation until it matches with reality. Establish cadence for sharing insights.

Scale and Transform

Ensure that processes can handle volume via automation. Uncover success gaps and combine efficiency with relevance for predictable growth.

Get the dotSolved

BPO Advantage

Transform Operations

Digitalize complex processes based on advanced technologies like AI and RPA to deliver guaranteed outcomes and improved metrics with step gains in efficiency.

Drive Innovation

Unlock innovation and value through business process reengineering that is aligned with priorities for improved efficiency, effectiveness, and experience.

Reimagine End-to-End Journey

Reimagine end-to-end processes through optimization, digitization, automation, with elimination of manual processes and work and instituting continuous-improvement.

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